Due to the perishable nature of our products, we cannot offer a refund, return or replacement. Under no circumstances do we accept "change of mind" returns on perishable products.

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If you have not received your product due to you having put the wrong or incomplete shipping address, we cannot offer a refund or replacement. Please double check before placing order.

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If your item arrives faulty or incorrect, we require proof of purchase, and a photo of defect to assess refund eligibility within 24 hours of receiving the cookies. Without a photo, we are unable to assess your claim. To be eligible for a refund or exchange, your items must be in the same condition that you received it. It must also be in original package.

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If you encountered an issue with your order, please email hello@cookiebitesco.net and let us know. We will do our best to make it right.